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ML&S Store ¦ Customer Comments

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CUSTOMER COMMENTS - Updated October 2008
Welcome to the ML&S comments page. Listed below are just a few comments received about our level of service. We receive dozens each week (many more by post) but these are some of the highlights via email. Archived comments can be found in the sections above.

Alan - G6CPZ
A big thanks to all at ML&S. Excellent transaction throughout. My first dealings with you, but definitely not the last. Best regards Alan G6CPZ

John Loudwell
Got my radio first thing today (fri) very quick thanks a lot for very prompt, great service and very helpful staff

Dave - Gi4CWZ
Just to thank you for your very efficient and courteous telephone order line. 73's Dave Gi4CWZ

Nigel Pimblett - Canada
Hello Martin, Just wanted to thank you for your prompt reply to my query, and the quick service I got in response to my order, which I see has now been dispatched. Will look forward to receiving it shortly. Best regards, Nigel Pimblett - Canada

Paul - G0HNW
Martin and All your staff, Many thanks for very quick delivery of both items. Arrived here midday,only ordered yesterday pm! Have the PW 1 working fine, remote controlled by my IC 7800. 73, Paul G0HNW

Tibor - IK2SAI
I just want to say thank you very much for your effort with Palstar: today I 've received the envelope with nr 2 gears. I also have sent an email to Paul for his outstanding job. And…well after 1 hour my AT2K and the 2 Dummy load DL2K has reached me. So… a fantastic service under all points of view. Thank you Martin. 73 de Tibor, IK2SAI from Milano

Steve, EA5FJF - Spain
Martin - parcel picked up the WX-2008mk11 Weather Station from PO on Saturday. What a wonderful "toy" - I've spent hours playing happily with it! Thanks for your prompt service. Steve, EA5FJF - Spain

Julian - 2E0XPJ
Dear Martin, Chris & the staff at ML&S, Many thanks for your kind hospitality last night, it was very much appreciated and an enjoyable evening. With kind regards, Julian 2E0XPJ

Gary Clifford
This is just an email to thank Martin after he contacted Icom and got a replacement mains adapter dispatched after I received an incorrect one with the Icom desktop charger I purchased. Excellent customer service and I will definately be buying from you in the future. Gary Clifford

Dave Warner - G4OER

Hi Martin, the FT-897D arrived this morning. These rigs are really the best value for money there is. Straight out of the box I worked a Danish portable station on 40m. 5/8 report using my trusty inverted-L and the CG-2000 tuner.
Thanks also for the 40 metre loaded whip. First-class construction. I'll be off to the top of the Lincolnshire Wolds tomorrow to try it out.

As usual Martin...first class service. Thanks Dave

Ian - 2E1RDX
I just wanted to thank you all for the outstanding service I ordered a Perseus SDR receiver and a Elad swith box Via Dave G3RCQ on wednesday lunch time items received at my work address 10am thurday outstanding service from all involved many thanks to all I couldn't ask for more. Regards Ian 2E1RDX

William Jones - Wigan
Just an email to let you know my MyDEL WX-2008mk11 Weather Station arrived this morning and it looks like a serious piece of kit for 80 quid! All I need is a dry day this weekend to set it up, some chance. William Jones

Jacques Gaudron - F9OJ France
Headset arrived this morning. Then tested on the air and works fine! Thanks a lot. Best regards Jacques Gaudron - F9OJ France

Ken - G3XPO
Just wanted to say thanks for sorting out the Quadra so quickly. Richard and John are refreshingly interested in helping your/their customers and they were both really helpful - thanks!

Peter Webb
I just wanted to drop you a line to say thank you for all the help and advice you gave me on Wednesday, Dave told me you were great guys and I would have to agree, well worth the drive. Kindest regards Peter Webb

Wilf - M0AHT
Thanks Martin & Chris for the excellent service as always the Signal Link interface arrived 1day later after I placed the order thanks once again Wilf M0AHT

Robin Hickman - Australia
Our order was received yesterday, and in good condition. Thanks for your attention in keeping us informed. Also, we appreciated the way the order was bulk packed to ensure minimum wasted air space (which costs) and protective packing to keep the goods from being damaged. Regards Robin Hickman. Aircraft Tracking Avionics, Australia

Michael - G7VJR

I just wanted to email to thank you for the recent delivery (all arrived in perfect order). I am especially delighted with the miniVNA.

What an outstanding tool, and such good value. Since it arrived a few days ago I've been able to improve our SteppIR 3 elelement yagi element settings, which is nearly impossible to do properly with an SWR meter alone.

I've also studied the antenna interactions on the same tower as the SteppIR, and found a length of coax which had some water ingress (without removing any plugs). It is definitely the most useful and insightful tool in the shack!, and a doddle to use. Thanks!

73
Michael G7VJR
Cambridge University Wireless Society

Klaus, DL4AOH - Germany
Packet arrived already. Perfect! Thanks to the whole Team. Greetings Klaus, DL4AOH Germany

Ron Johnson - G3XOV
Thanks for Ic7000 arrived at 08:15 today Excellent service again first impression..very pleased with it. Regards, Ron

Peter Claydon
Thank you very much for your excellent service. My order, which was promised for today arrived yesterday just in time for my nephew's birthday. Considering I only ordered on Friday 18th and the availability of the Bearcat 92 was questionable I think you did a great job. Very many thanks, Peter Claydon

Tony - G8TEE

Thanks for your advice over the phone a few minutes ago, brilliantly clear and did the job. Perfect.

Having followed your advice and changed the SBS-1 IP address to 192.168.0.170, all I then needed to do was change the Settings > Hardware Settings… > Network in the BaseStation software to this IP address and Port 10001 and it all burst into life. Fantastic.

Really impressed with the service. Thanks again.

Best regards
Tony - G8TEE

Fernando Cacho - Portugal
The radio AOR - AR5000+3 works very well. With a radio like this is almost impossible to sleep. Wonderful equipment ! Thank you very much for your kind and very professional service. Kind regards, Fernando Cacho

Declan - EI6FR
Just a note to say my new rig arrived today (and on my birthday as well Hi), many thanks for another example of excellent customer service from ML&S. Its the reason that despite the currency differential I turn to your store for practically all my Ham Radio purchases. Best 73 Declan - EI6FR

John Borradaile - G8CAU
My wife ordered this item at about 13:00 Monday 30th of June. It arrived here at 13:55 today, Wedensday 2nd July. Id just like to say what a wonderful service! - we never expected it until later in the week, now all I need is my antenna's sorted, then its all go!! Our Sincere Thanks John Borradaile (G8CAU) & Sandra Borradaile

Dave - G4OER
Just wanted to say thanks for the info about my Icom rigs. I also wanted to comment on how pleased I am with the recent purchase of the Icom 718. Pretty astounding value for money. As they say... it does what it says on the box! Very robust construction and nicely thought-out rig. 73 Dave - G4OER

Jim - GI0DVU
Just receivd my Tigertronics SignaLink USB interface. Didnt realise it was so small and neat. Absolutely delighted with it and have put it to good use already. Thank you for supplying this. Even the jumper leads were fitted and all I had to do was plug and play. Great service 73 de Jim, GI0DVU

H.C.Hemmens - GW4KUS
I have just posted to you the broken dummy load which was in the damaged MFJ-949E recently received. Thanks to the excellent service by Richard ( workshop ) a replacement was quickly supplied. 73 from H.C.Hemmens. GW4KUS. Swansea.

Alberto EA8AGF - Spain
Hello there. Order has just came in. Thanks for the fast delivery. Regards, Alberto EA8AGF

Henry Mesny - GJ3LFJ
Hi There, Spare switch arrived and installed. Headset now back in action. Many thanks for your help. Always a pleasure to do business with MLS 73's Henry

Wayne Thomas - M0WAY
Many thanks for the e-mail and a really big thankyou for contacting the factory for me , it is nice of them to send them free of charge. Many thanks again. Regards Wayne Thomas M0WAY

Phillip - GM4SUF

Many thanks for all the help and support you give SADARC. Out of the 8 suppliers that we emailed out too, 3 replied.
1 gave a quote £4000 and send the money NOW!!! no breakdown of how he arrived at that figure. 1 did receive another good quote but didn't follow it up.

You were the only person that responded at 21:00 only 2 hours after me sending it out, then took the time and trouble to follow up with extra quotes as we changed things. It's the personal touch, good communications and a great deal that got you the Club's business.

Everybody is very happy with all the equipment and I am sure will be singing your praises on the air.

All the very best from S.A.D.A.R.C

Phillip GM4SUF

David Garcia Quintana
I have received today the IC-R9000 and i´m very impressed with this radio. It is the best purchase i have ever made. Thanks for your fast service and telephone attention. Best Regards. David.

Glyn GW0ANA - KH6DXR

May I thank you & your amazing postal dispatch team. I ordered the ATU yesterday afternoon & it arrived today at 14:00.

A big "Thank You" to you all for exemplary customer service.

It is nice to still find such professional trading in this day & age of "low standards". Also to find Martin after trading so long he is still hungry for new business. You & Sir Alan Sugar are cut from the same mould, I commend you.

Again on behalf of Barry Amateur Radio Society our appreciation.

73 Glyn GW0ANA - KH6DXR
Hon. Se.

Brian Higgins
Just a quick email to say thanks to you all for all the help and advice you gave my son and me today. You are all a credit to the industry (I used to be a commitee member of the FCS) and the Ham Radio world. To coin Arnie's saying "I'll be back!"

George G2ARY & LESA M0BQD
I would like to compliment your sales staff on the excelent service with regards to the Comet (CHA-250B) I received yesterday AM, at least a day ahead of schedule. It’s already up and running! It’s a great pity we cannot compliment other companies the same way but that's what makes you such a good company to deal with.

Alan Stevenson - COTAG
Goods arrived this morning at office address - many thanks. Great customer service ............. once again!!

Victor - G3JNB
Thank you for the excellent service. The rig sounds fine and arrived here by lunchtime today.

Martin Wannemacher - OE6MWG
Thank you and your team for the good work!!!!!!! Excellent service and info! I received the IC-756ProIII yesterday - everything is fine so far! TNX for double-boxing!!! Had a few QSOs - rig sounds nice and the receiver is very good :-)))) Will tell all my friends in Austria about your shop!

Raymond Phillips GM0VRP

Finally got some good weather for a couple of days with no wind here in Stirling, Scotland to get on with building the Optibeam OBW 10-5. My initial correspondence with Thomas DF2BO at Optibeam was excellent before I decided to purchase the antenna.

From my order at Martin Lynch it took approx 6 days to arrive here.
The OBW 10-5 is a pretty straight forward antenna to build although if you come up against any problems Thomas DF2BO is only an e-mail away with an excellent service.

The longest time spent was tensioning up the antenna till you were satisfied it looked OK not so easy at ground level.

At ground level we fitted it to the stub mast and two of us lifted the whole antenna into the rotator cage this was really the hardest part for us as we were working to quite a small area with obstacles garden shed etc.

However once on the tower an initial check to see the antenna was sitting well, and a check with the antenna analyser the swr was really the same as the spec in the manual.

My first contact with 100w was with Bogdan VE3BDM, subsequently I have worked into Brunei V8, West Malaysia 9M2 all on 20m. So now I'll spend a bit more time operating to put the antenna through its paces but first impressions are really excellent.

Thanks all at Martin Lynch for a excellent service delivery etc.

Harry G3NGX, RADARS

A big thank you to you and your lads for staying open for us last night. It was good to see you again and to see the radios that we dream about. Our new M3's were thrilled to see all the kit. Now they know the way to your door.

A special word of appreciation for the young chap who took the trouble to make us coffee and tea. He remembered our orders and did it well!

I have counted 19 in all in our party, but it seemed like more.

73 Harry G3NGX, Reading & District Amateur Radio Society

Andrew, MW0LAO South Wales

Starting to forget how many times I have written to your company on the superb service I have again received this week regarding the purchase of the of my FT-2000.

110% commitment from the Martin Lynch team, always returning phone calls and service second to none. A big thank you to Chris for his total support and getting things right on this order.

I look forward to dealing with you well into the future and will take every opportunity in encouraging others to try the “Martin Lynch & Sons Experience”

A big thank you once again.

Darren Griffin
Just a quick note to thank you for your fantastic service here, antenna arrived after lunch. I'll be sure to come to you as my first stop for all my future purchases.

Richard - G7ERL
I would just like to say thank you for the prompt delivery of my new Kenwood HF Radio. It came the next day at midday (approx 20 hrs delivery time). I also purchased a CG 3000 Auto Tuner recently, I am very impressed with this piece of kit. Thanks for your excellent service once again.

Mike Hill - G4KUY
You recently supplied me with a shaft encoder Q9000394. I received it the day after placing my order. Excellent service

John Hinds
A big thank you to you and your staff on dispatching my order promptly. Also the MyDEL CG-3000 tuner that I purchased works very well and I am extremely impressed with it, especially the fact that it also tunes 6M as well using 60 ft of wire and a 40 ft mast.

Mick Cotter
Received my very straightforward internet placed order with you the very next day, WITHIN 24hrs, fantastic swift service! Prior to this I'd also got great expert advice on the phone to ML&S! Altogether, excellent stuff! Thank you very much.

Phil Williams
Many thanks for the call back reference the rewiring of my Shure 522 microphone. Your phone call was greatly appreciated. Cannot fault service like that.

Reg - G0OOF
I picked up my internet order today from the parcel delivery depot. It was Westflex and an Antenna for the Avionics SBS-1. As always, I am very pleased with your service and the results are really amazing using the Westflex and high gain antenna. Well worth the purchase. Many thanks

M Clarke - M0DEQ
Many thanks for the dispatch of the MD100AX Mic. May I say how well it works on my 857D and the audio reports I have had are great. I will strongly recommend this mike. Once again, well done to all concerned.

Rob - G3RCE
Many thanks for all your assistance with the IC-7700. Playing with it for several hours and numerous cups of coffee was very useful and a lot of fun. Thanks to all the boys, especially Chris.

Filip - ON6SAS

Received my IC-7700 today!
First impression - good and strong Icom box for shipping (double boxes). Very nice piece of equipment, very beautiful build. LCD screen is nice and clear. Control buttons and dial are solid and not too small. Radio is very logical to use and easy for Icom "PRO" users. First receiver tests are very positive and the use of the filters aswell. Audio by airphones is very smooth. Fan is almost not audible.

Special thanks to Martin Lynch and Son in the UK for very fast shipping and correct handling.

Tony Hawkins
Just to say thank you for your patience, help and kindness in setting up my PCR- 1550 Radio. Once again the “Sounds of Classical Music” rings around my flat and I am very grateful to you in particular for it. Once again, Many Thanks

Steve Calver - M1WHO
Just a word of THANKS to you all at ML&S for yet another superb transaction. I am more than pleased with my new YAESU FT950!!!

Evan Michael - GM0PKX
Just like to thank you for your amazing turn-around on my 857D repair sent on Monday and back in car on Thursday lunchtime. Great service, great price and A1 service and thanks to Richard the Engineer. Bought equipment from you guys over the years and will continue to do so.

Mike Maguire - M0RRQ
Ordered discounted/promo Icom IC-E7 handheld. Delivered in 17 hrs. Exceptional deal for £89.95. Radio is a beauty. Be quick for this - worth the cash. Customer service from Chris @ MLS second to none. I was kept informed at every stage of my order, very happy. Well done Chris, Martin and all the staff @ Chertsey HQ.

Jim Martin - G3PBA
Placed order 5.10pm Monday 3/3/08. Received goods 10.10 am Tuesday 4/3/08. Elapsed time 17 hours. That is what I call service. Thanks a bundle ML&S

Stuart Carr - Vale of Glamorgan
Order for SBS-1 just received, many thanks for the speedy turnround. Looking forward to using it.

Richard - G7ERL
Just like to say thanks for such excellent service. I ordered the goods yesterday and they arrived today at 9.30am today. I am very impressed, keep up the good work.

Chris Whitelaw - M3UEH
Thank you for the speedy processing of this order. The goods were received yesterday. As usual, swift professional service.

Product: John G7WFB - online conversation

[12:19:03] John says: Hi Chris, yes i'm fine. Beam works well. Very pleased with it. Just thought i'd let you know

[12:24:30] ML&S Chris Taylor says: OK thats good news. We have had some very good reports on them

[12:26:13] John says: HAVE WORKED CENTRAL ASIA, CHINA, CANADA, AMERICA AND SOUTH AMERICA and U/K. IT'S LIKE BEING ON THE PHONE.

Follow up e-mail - Thought you would like to see the set-up here with the OptiBeam OBW10-5 beam. If it can survive up here with 140mph winds and I’m sure it will (so well made) then great. What I like about it is its not too narrow in use. Getting very good reports from all over world & happily recommend it to anyone.

Antoine Garnet - G/F8CKH - Cernay la Ville France
Just wanted to send you an email to tell you how much I am loving my Yaesu FT857D + Maldol whips. It's a great set up and I could work lots of stations on different bands in very good conditions including through the ISS repeater while driving! Impressive, the rig is doing a real nice job. Once again, thanks for your efficiency and your advice.

Howard Grinter - G0LCC
Used FT1000MP MK-V May I say many thanks for your excellent and freindly service. Radio is in A1 condition and delivery was within 24hrs. I am completely satisfied.

Clive - M1FCV
Thank you very much for your great service, 73s to all.

Peter Green - SBS Open Day
I would like to thank you, your wife and Chris as well as David from Kinetic for hosting the SBS Open Day on Saturday. We were made to feel very welcome and I enjoyed the day very much. I hope you enjoyed the day and it also turned out to be good for your business.

Gary Bourhill - MM0FZV
Parcel just arrived and is exactly what I wanted. Many thanks for your service and prompt reply.

Terry & Vee James - SBS Open Day
We would like to thank you for your open house presentation and for the help and assistance given by your staff. An excellent morning with lots of good info. Onward and upward,

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Martin Lynch & Sons Ltd . Outline House . 73 Guildford Street . Chertsey . Surrey . KT16 9AS
Opening Hours: Monday to Friday - 9:00 to 5:30, Saturday - 9:30 to 5:00 Tel: +44 (0)845 2300 599 Fax: +44 (0) 1932 567 222 Email: